FREQUENTLY ASKED QUESTIONS

Sorella Luminosa is a Canadian business based in Morinville, Alberta. Our skincare is thoughtfully developed and crafted in small batches with close attention to the ingredients, texture and experience of every formula.

“Sorella” means sister in Italian, while “Luminosa” speaks to light and radiance. Together, the name reflects connection, care and the belief that beauty can be shared across generations.

Small-batch production allows us to work carefully and maintain close attention to each formula. Because many of our ingredients are naturally derived, gentle variations in colour, aroma or texture may occur from one batch to another.

We thoughtfully select botanical ingredients alongside carefully chosen functional ingredients needed for product performance, stability and safety. We believe in honest formulation rather than using broad claims that may not accurately describe every ingredient.

Begin with how your skin feels today. Nila is created for skin seeking comfort, moisture and balance. Rosa supports skin that appears dull, tired or in need of renewed radiance. Draconis is designed for moments when the skin feels congested, uneven or in need of a clarifying cleanse.

No. Skin can change with the seasons, stress, environment, hormones and the natural passage of time. You may move between rituals as your skin’s needs change.

The Ritual Concierge is our simple online guide designed to help you identify what your skin may be asking for today and discover the Sorella Luminosa ritual that best reflects that moment.

Yes. The rituals are designed to help guide your choices, not limit them. Products from different rituals may be combined when they suit your skin’s current needs. Introduce new products gradually and pay attention to how your skin responds.

The rituals are not defined only by age or a fixed skin type. They are created around how the skin feels and appears in the present moment, allowing care to change as you do.

Yes. If you have sensitive skin, known allergies or are trying a formula for the first time, apply a small amount to a discreet area and observe the skin before wider use. Discontinue use if persistent irritation or discomfort occurs.

Keep products in a cool, dry place away from direct sunlight, excessive heat and freezing temperatures. Close containers securely, use clean and dry hands when handling jarred products, and avoid introducing water into a formula unless its directions specifically require it.

Natural ingredients and small-batch production can create subtle variations in colour, aroma, texture or appearance. These gentle differences are part of the character of small-batch care and do not necessarily affect the product’s quality or performance.

The Draconis Clarifying Stick is formulated as a gentle, foaming, rinse-off cleanser that may be used daily when it suits your skin. Apply it according to the product directions and rinse thoroughly. If your skin begins to feel uncomfortable or overly dry, reduce the frequency of use.

No. Apply the Draconis Clarifying Stick directly to dry skin as directed. Add water during the cleansing and rinsing stage to activate the foaming cleanse, then rinse thoroughly.

Allow solid bars to dry completely between uses. Place them on a well-draining dish or rack with air circulation and do not leave them sitting in water or sealed inside a wet container.

Ingredient needs and sensitivities can vary during pregnancy and nursing. Review the complete ingredient list and speak with your physician or qualified healthcare professional before using a product if you have questions or concerns.

A pre-order allows you to reserve a product before it is ready for immediate shipment. The estimated availability or fulfilment information shown on the product page will apply to that item. If an order contains both available and pre-order products, fulfilment timing may depend on the pre-order item.

Contact us as soon as possible with your order number. We will do our best to help, but changes or cancellations may not be possible once an order has entered processing or fulfilment.

Our shipping options and destinations are still being finalized. Complete shipping information will be added to the website before orders requiring shipment are accepted.

Processing and delivery estimates will be provided once our shipping program is finalized. Pre-order items may have separate availability timelines, which will be shown on the applicable product page.

Please contact us with your full name, order number and a description of the issue. If an item arrived damaged or incorrect, include clear photographs when possible so we can review the matter and assist you.

Luminosa Collective brings together thoughtfully selected goods from women-led and independent makers whose work reflects values we hold close: quality, care and honest craftsmanship.

Not necessarily. Products in Luminosa Collective may be created by independent makers and partner businesses. The maker or brand information shown on each product listing identifies the source of the product.

Each Collective product is chosen to complement the rituals and pleasures of everyday care while creating space for beautiful work with a story behind it.

Yes. Visit our Contact Us page, choose “Luminosa Collective” from the inquiry menu and tell us about your business and products. Submission does not guarantee selection, but every inquiry will be thoughtfully reviewed.