YOUR PRIVACY MATTERS
PRIVACY POLICY
Sorella Luminosa respects your privacy and is committed to handling your personal information with care, transparency and accountability. This Privacy Policy explains what information we collect, why we collect it, how it may be used or shared, and the choices available to you when you visit our website, contact us or make a purchase.
Effective date: September 13, 2026
Who We Are
Sorella Luminosa is a Canadian company based in Morinville, Alberta. We specialize in handcrafted botanical skincare. For the purposes of privacy legislation, we are the 'controller' or 'organization' responsible for the personal information we collect through our services.
Information We Collect
We collect information that identifies you or could reasonably be linked to you. This includes:
- Contact details: Such as your name, email address, shipping and billing addresses, and phone number.
- Transaction data: Details about the products you purchase and payment confirmation (we do not store full credit card numbers).
- Profile information: If you create an account, we collect your login credentials and purchase history.
- Usage data: Information about how you navigate our site, collected through cookies and similar technologies.
Why We Collect Your Information
We use your information for the following purposes:
- To process, ship, and deliver your orders.
- To provide customer support and respond to your inquiries.
- To manage your account and loyalty rewards.
- To improve our website functionality and individual user experience.
- To comply with legal and tax obligations.
Consent and Marketing Communications
When you provide your email address during checkout or via a signup form, you may receive news and special offers. You can withdraw your consent at any time by clicking 'unsubscribe' in any marketing email or by contacting us directly.
How We Share Information
We do not sell your personal information. We only share it with trusted third-party service providers who help us operate our business, such as:
- Payment processors to handle secure transactions.
- Shipping carriers to deliver your botanical rituals.
- Technology partners for website hosting and e-commerce management.
Cookies and Website Analytics
We use cookies to help our website remember your cart, keep you logged in, and analyze visitor patterns. You can adjust your browser settings to refuse cookies, though some parts of our site may not function correctly as a result.
Safeguards and Retention
We maintain physical, organizational and technological safeguards to protect your personal information from unauthorized access or disclosure. We keep your information only as long as necessary for the purposes outlined in this policy or as required by law.
Accessing or Correcting Your Information
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate. To protect your privacy, we may ask you to verify your identity before processing such requests.
Children’s Privacy
Our products and services are intended for adults. We do not knowingly collect personal information from individuals under the age of 16 without parental or guardian consent.
External Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to read their policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The 'effective date' at the top will indicate when the most recent changes were made.
Contacting Us
If you have questions about this policy or how we handle your personal information, please contact us at info@sorellaluminosa.com or write to us at: Sorella Luminosa, 741 Grandin Dr, Morinville, Alberta, T8R 1B4, Canada.